Welcome to Gradding.com, your trusted partner for study abroad services. This Payment and Refund Policy outlines the terms and conditions regarding payments for our services, as well as our refund policy. By using our platform and services, you agree to comply with and be bound by the terms set forth in this policy. Please read this policy carefully before proceeding.
For any discrepancy found in the content, Gradding.com holds sole rights to hold the matter per its needs.
Offered services of Gradding.com are subject to the customer's cooperation of the agreed upon services as they include various documentation and genuine information provided by the customer. In any case, if this is not maintained by the customer, the agreed services and subscription will end on an immediate basis, and Gradding.com will not be liable for any refund.
- Service Fees: Gradding.com offers a range of services, including university application assistance, counselling, and related services. The fees for these services may vary based on the package you choose and the level of assistance required.
- Payment Methods: We accept payments through various secure methods, including credit cards, debit cards, net banking, UPI, and other authorized payment gateways. Choose the payment procedure that is most suitable for you.
- Payment Confirmation: Once you make a payment through our platform, you will receive an email confirmation with details of your transaction. This confirmation serves as proof of payment.
- Currency: All payments are processed in the currency specified on our platform.
- Refund Eligibility: Gradding.com offers a transparent refund policy to ensure customer satisfaction. You may be eligible for a refund under the following circumstances:
- If you have paid for a specific service package and do not receive the agreed-upon services, it will be addressed and investigated, and if any issues are found in the services, you may be entitled to get a partial or full refund.
- In the case of online Bank transfer and UPI, any payment stuck is the sole responsibility of the bank and the customer. Gradding.com is not liable to provide any services until they are reflected in our account.
- For any kind of refund matter, all the rights to take the appropriate decision lie in the hands of Gradding.com only.
- Refund Process: To request a refund, please contact our customer support team at [email protected]. We will review your request and initiate the refund process if you meet the eligibility criteria.
- Refund Timeline: Refunds will be processed within a few business days from the date of approval. The time it takes for your refund to appear in your account may vary based on your payment method and financial institution.
- Non-Refundable Items: Some items, such as application fees charged by universities, visa fees, and other third-party expenses, are non-refundable. We will not be able to refund these charges.
In the event of any disputes or concerns regarding payments or refunds, please reach out to our customer support team at [email protected]. We are committed to addressing and resolving any issues promptly and fairly.
Changes to the Payment and Refund Policy
Gradding.com reserves the right to modify or update this Payment and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our platform. We recommend reviewing this policy periodically to stay informed of any updates.
If you have any questions or concerns regarding our Payment and Refund Policy, please contact us at [email protected]. We are here to assist you and ensure a smooth experience throughout your study abroad journey.
Thank you for choosing Gradding.com as your study abroad partner. We look forward to helping you achieve your educational goals.