IELTS Issues Apology After Tech Glitch: Candidates Receive Updated Results

What Went Wrong?

IELTS reported that the changes in scores were caused by a technical error in the scoring of certain Listening and Reading components in both the Academic and General Training formats.

The testing company also mentioned that 99% of its tests have remained unaffected during that time period and there are no issues with the current IELTS tests.

But many experts now believe, that the consequences for those impacted by this glitch could be significant. Especially for those who were heavily relying on IELTS scores for university admissions, employment, or immigration pathways.

IELTS confirmed that:

• The glitch does not affect any current tests.
• Revised scores have been shared with test-takers and recognising organisations.
• Affected test-takers will receive full refunds or a complimentary resit.

“We extend our sincere apologies to everyone impacted,” IELTS said in a statement. “We maintain strict quality control, and we have taken immediate steps to ensure such an issue cannot recur.”

How Score Changes Affect Test-Takers?

Candidates are now seeing their band scores shift. For most the score has gone upwards and while for others it has downgraded. IELTS mentioned that the score adjustments are small, typically within a 0.5 band difference. However, experts warn that even minor changes can disrupt academic timelines or immigration applications.

Test Resources owner, Michael Goodine who closely follows developments in global English proficiency exams, says the situation underscores the huge responsibility which is carried by testing organisations.

“Some candidates may have missed out on career or academic opportunities because their original score was lower than it should have been,” Goodine explains. “For others, receiving a higher score initially might have set them up for difficulty in university courses requiring advanced English proficiency.”

He adds that applicants targeting strict visa or residency thresholds may face the most serious consequences:

“It could be too late for some individuals to rectify the impact on an immigration pathway or enrolment deadline. These decisions can change lives.”

Support for Affected Candidates

IELTS has launched a dedicated assistance page with FAQs, instructions for accessing corrected results, and information for institutions that rely on IELTS band scores in admissions or hiring.

Affected candidates are eligible for:

• Refund of test fees, and/or
• A free resit, depending on individual circumstances.

Lastly, IELTS also emphasised that the issue was internal, and it has now been fully investigated and resolved.

What This Means for You?

For candidates who took the IELTS test between August 2023 - September 2025, this update could affect:

• University admissions
• Visa or residency applications
• Professional license requirements
• Scholarship eligibility

Test-takers are advised to:

• Check their notifications and updated Test Report Forms (TRFs)
• Contact their university or immigration case officer if their scores have changed
• Reach out to IELTS support services for next steps

Looking Ahead

Millions of people take the IELTS test every year and this issue has reminded everyone how important it is for test results to be accurate and reliable.

Our study abroad consultants explain: “Testing companies play a major role in education and immigration. Even small errors can impact someone’s future.”