Instruction Manual IELTS Listening Practice Test with Answers
The IELTS Listening section assesses your ability to understand various forms of spoken English, including casual conversations and formal discussions.
In this article, we introduce Instruction Manual Listening Answers for practice, which features a telephone conversation between a customer and a company representative regarding her new purchase. You should complete the 10 questions within 20 minutes for effective practice.
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Transcript for Instruction Manual
Customer: Hello, is this a dynamo motorcycle company?
Agent: Yes, it is. How can I help you?
Customer: Well, I have an instruction manual here for your new electric motorcycle, but I'm not satisfied with the purchase at all.
Agent: Well, I'm sorry to hear that, but don't worry, I'm sure we can sort this out. Before we do anything, can you tell me the model number?
Customer: Ah, at the top of the instruction manual here, it gives the model number RTY34.
Agent: Uh, TY34. Okay. Now, what's the nature of your complaint?
Customer: It's many things, actually. The biggest problem is that you say in your manual that the battery will take the motorcycle 30 kilometers.
Agent: That's right.
Customer: Well, it's lucky to take me eight. The battery is usually flat by then, often leaving me stuck at the side of the road.
Agent: Are you sure you're charging it correctly?
Customer: I'm fairly sure I follow all the instructions and plug it in for a long time.
Agent: And are you sure you charge it for the required three hours?
Customer: I charge it until the charging light goes off and that's two hours, so that should be enough. And there's a serious design fault with this motorcycle. When you're riding it, there's no meter to show you how much power is left, so you actually don't know when the machine is going to stop working.
Agent: There's a voltage gauge.
Customer: Yes, but that tells you nothing. The needle fluctuates about from 55 to 45, so whatever it says is meaningless.
Agent: According to the manual, you're meant to charge the battery if the needle falls under 50 volts.
Customer: But even when you charge it, it can go below 45. As I said, the needle just waves all over the place. The result is that I'm always worried that the bike will leave me stranded in the middle of nowhere.
Agent: Well, I'm sorry about that.
Customer: Sure, but what are you going to do about it?
Agent: Unfortunately, we don't have a refund policy, but if you take the bike to one of our shops, our mechanics will look at it. Perhaps there's a problem that we can fix. The gauge, for example.
Customer: The other problem is the battery. I actually weighed it, and it's almost six kilograms. Yet, you say in your manual that it weighs only three. I can barely pick the thing up, so it's not three kilograms at all.
Agent: Maybe you purchased the wrong model by mistake.
Customer: I doubt that very much. Basically, I think I've been defrauded, and I'd like to know what you're going to do about it.
Agent: Alright, I'll put you through to our complaints department.
Customer: Hello.
Complain Department: Complaints department here. Apparently you have a complaint?
Customer: Yes, I do. Let me tell you all about it.
Complain Department: It's all right. Our representative has already informed me about your problem. It's probably just a misunderstanding. I'm sure we can work something out.Right now, I need to take down some details.
Customer: Alright.
Complain Department: Can I have your name, please?
Customer: Jesse Parkinson. That's J-E, S S, I-E, and Parkinson, P-A-R, K-I-N, S-O-N, Parkinson.
Complain Department: Alright. What shall we list this complaint under? Parts, service, or performance?
Customer: Well, the meter isn't accurate at all, so that's parts, isn't it?
Complain Department: Yes, perhaps, but you do feel more generally that the motorcycle doesn't meet the operational standards as advertised. So it's probably better to tick performance here.
Customer: Can we tick both parts and performance?
Complain Department: No, we can only tick one, so let's not call it parts. We'll go with performance. Now, we may post some further forms and questionnaires to you, so would you mind giving me your address?
Customer: Certainly, it's 45 Melrose Road.
Complain Department: Melrose, M-E-L, and Rose. Okay. Now, you'll find number?
Customer: Just use my mobile phone. That's 09-28-982-453.
Complain Department: 453. Okay. And if we have any follow-up questions, what time is best for ringing you? Morning, afternoon, night time.
Customer: Well, I work as a secretary from 9-5, but I do get a lunch break which gives me some free time. This break used to be 12-30-130, but then it changed to an hour later, so it's best to ring me at 2pm since the break now starts at 130.
Complain Department: Alright. That's all for now. We just need to do our own investigation, and we'll probably ring you back tomorrow. I'm sure we can get to the bottom of this.
Questions for Instruction Manual Listening Test
Questions 1-5
Complete the instruction page
Write no more than two words and/or numbers for each answer.
Example: Electric Motorcycle
| Model Number: 1__________ . The motorcycle should travel 2________ km, provided that the battery is charged for 3_______ when the gauge falls below 4______ volts. The battery weighs 5_________ kg, so care is needed when removing it for charging. |
Questions 6-10
Complete the form.
Write no more than two words and/or a number for each answer.
| Name: Jessie 6_________ |
| Type of complaint: 7________ |
| Address: No. 45 8_______ |
| Ph. No: 9_________ |
| Best time to ring: 10__________ |
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Answers to Instruction Manual Listening Test
Here are the answers of Instruction Manual Listening Test. This will help you improve your skills for the IELTS Listening section.
Question 1
Question 2
Question 3
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Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
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To solve the Instruction Manual Listening Answers, you need to listen to an audio clip featuring a customer phoning a company representative to complain about her new purchase. This dialogue serves as a helpful resource for anticipating the types of questions that may appear on the exam.
Key Highlights of the IELTS Listening Section
- The test consists of four recordings: two focusing on everyday social contexts and two involving academic or training contexts.
- The difficulty of the listening material and the questions gradually increases throughout the four sections.
- You will hear a variety of English accents.
- Pay close attention to spelling, as it can affect your score.
- The first two sections focus on social contexts, such as booking tickets or discussing local facilities, while the latter two focus on educational or training contexts.
- You are given 10 minutes at the end of the test to transfer your answers from the question paper to the answer sheet.
- The test lasts 30 minutes, with an additional 10 minutes allowed for transferring your answers.
Task Types in Instruction Manual IELTS Listening Answers
The Instruction Manual IELTS Listening Answers includes two types of questions: sentence completion and form completion. Below, you will gain a detailed understanding of these types.
Sentence Completion
In the IELTS Listening Sentence Completion task, you need to fill in the blanks in sentences with words or numbers from the listening passage, adhering to a specified word limit. This task assesses your ability to understand the main ideas and specific details in the listening test.
Form Completion
In the IELTS Listening Form Completion task, you will fill in missing information in a form based on a recording. This task often requires you to listen for specific details, such as names, addresses, dates, or other factual information, and write them in the appropriate blanks.
Common Mistakes in IELTS Listening
Common mistakes in the IELTS Listening test include ignoring instructions, failing to manage time effectively, misspelling answers, and not paying attention to distractions. These errors can lead to lost marks, even if your comprehension is strong. To avoid these pitfalls, practice active listening, focus on the instructions, and learn common spelling patterns. Here is a detailed look at some common problems and their solutions:
1. Ignoring Instructions
- Problem: Failing to understand the format of the questions or word count limits can lead to incorrect answers.
- Solution: Carefully read the instructions before each section and pay attention to word limits.
2. Poor Time Management
- Problem: Not using the time allocated to preview questions and anticipate answers can put you at a disadvantage.
- Solution: Practice time management by actively previewing questions and anticipating the information you need to listen for.\
3. Spelling Errors
- Problem: Incorrect spelling will result in lost marks, even if the answer is conceptually correct.
- Solution: Practice common vocabulary and pay close attention to spelling during the transfer time.
By addressing these common mistakes through focused practice with IELTS listening mock test and IELTS self-help kit resources, you can significantly improve your IELTS Listening score.
IELTS Band Calculation for Listening Section
In the IELTS Listening section, the raw score (number of correct answers) is converted into a band score ranging from 1 to 9. Each correct answer is worth one mark, and there are 40 questions in total. Please refer to the table below for further details:
| Band Score | Score / 40 |
|---|---|
| 9 | 39-40 |
| 8.5 | 37-38 |
| 8 | 35-36 |
| 7.5 | 33-34 |
| 7 | 30-32 |
| 6.5 | 27-29 |
| 6 | 23-26 |
| 5.5 | 19-22 |
| 5 | 15-18 |
| 4.5 | 13-14 |
| 4 | 10-12 |
| 3.5 | 8-9 |
| 3 | 6-7 |
| 2.5 | 4-5 |
Conclusion
The Instruction Manual Listening Answers with audio samples, offer valuable insights into the form and sentence completion question types commonly found in the IELTS Listening section. Using these resources can help you become familiar with the test format and enhance your listening skills. For those seeking additional support in their preparation, our IELTS online coaching classes are an excellent choice. Our expert instructors are dedicated to helping you build confidence and improve specific skills in areas where you may need extra assistance.
