Phone Services IELTS Listening Practice Test with Answers

Transcript for Phone Services

Salesman: Good morning, May I help you, Ma'am?

Woman: I'm reading one of your brochures on wireless services since I'd like to get the internet at home. I wonder if you could tell me about some different deals.

Salesman: Certainly. 

Woman: First of all, do you have any packages that are wireless and mobile phone combined?

Salesman: I'm afraid we don't.

Woman: That's a pity.

Salesman: You may like to know that from next week we're starting a deal whereby anyone who signs a phone contract for 18 months gets a brand new smartphone. That way, the internet is with you all the time on your phone and not just at home on your computer. How does that sound?

Woman: I'm sure lots of people will jump at it, but I don't want the internet with me all the time. I don't need a fancy phone. I need to be contactable for work. I'm a post-grad student. And I support myself with relief teaching. I need to send a few texts and make a couple of calls a day, but that's all. A basic phone and prepaid monthly vouchers suit me.

Salesman: As you please.

Woman: Also, my friend bought a smartphone recently dropped it and shattered the glass screen. To get the screen replaced, she's going to spend $300. Well, $300 is almost my annual phone budget.

Salesman: Yes, you do have to be careful with smartphones. However, for just a few dollars a week, we also offer insurance against damage or theft. That might be worth considering.

Woman: Thank you for the offer, but I'm sticking to my cheap phone that I've dropped a dozen times, but still keeps working.

Woman: Let's get back to wireless services at home. I've brought my laptop, and I'd like to see if your modems are compatible.

Salesman: We've got a comprehensive range of modems, so I'm sure we'll find something. What operating system do you have?

Woman: OSX 12.5.

Salesman: I'll just check that.

Woman: Sorry, it's OSX 12.9.

Salesman: Yes, several of our modems will work with that.

Woman: If I choose a deal now, is there any chance I can get my computer set up right away?

Salesman: Absolutely. You can be online in 15 minutes.

Woman: Really? I know I said I didn't want a long-term plan for my phone, but for wireless, your 24-month plan looks the best.

Salesman: I think it's excellent, Ma'am. $80 a month for 10 gigabytes and a modem.

Woman: If I opt for this contract, what would you need from me now other than the cash?

Salesman: Proof of identification, financial details, and an official letter with your address.

Woman: Pardon me?

Salesman: Proof of ID, a bank statement, and a letter like a gas bill, or a pay slip sent to where you live.

Woman: I'll see what I've got in my purse. Here's my student card. I do online banking now, so no statements. Here's an electricity bill I paid yesterday.

Salesman: I'm sorry to say, Ma'am, but those things aren't enough. You can't sign a long contract without showing your passport or driver's license and something from your bank. Have you thought about the prepaid one-month internet deal similar to the one you already have for your phone?

Woman: According to your brochure, it's a lot dearer, about 50% dearer than the two-year contract.

Salesman: Yes. Prepaid is always more expensive, but it has fewer obligations.

Woman: What do you mean?

Salesman: Well, on the 24-month plan, there's also a $200 cancellation fee if you end of the service by leaving the country permanently.

Woman: Goodness, I had no idea such things existed.

Salesman: I'm afraid so.

Woman: How about one-year contracts? I couldn't see any one-year contracts advertised. Do you have them?

Salesman: They've just been discontinued. There wasn't enough demand, but a six-month prepaid is possible.

Woman: Do I need lots of ID for that?

Salesman: No.

Woman: What about the modem? Is it still included?

Salesman: With prepaid, customers supply their own modems. I do, however, have one here for only $110.

Woman: $110? I think I'll need some time to think things over.

Salesman: Not a problem.

Questions for Phone Services Listening Test

Questions 1-6

Complete the sentences below.

Write ONE WORD OR A NUMBER for each answer.

PHONE SERVICES

Ann would like to get the internet at home 

1) Ann wants wireless and ______________ services combined.

2) The salesman says that soon any customer who signs a(n) _____________ month contract will receive a new smartphone. 

3) Ann wants a basic phone so an employer can contact her for relief. 

4) Ann believes it is expensive to replace the glass ______________ of a fancy phone.

5) Each year, Ann spends about $ _____________ on phone bills.

6) The salesman suggests Ann buy ____________ in case of damage or theft.

Questions 7-10

Classify the following descriptions as relating to:

Write the correct letter – A, B or C on your listening answer sheet.

A. 06-month contract 

B. 12-month contract 

C. 24-month contract 

7) This contract requires photo ID, a financial statement, and address proof ________

8) This contract has a $200 penalty if the service is concealed early _____________

9) This contract is no longer available ______________

10) This contract does not come with a modem ______________