Total Insurance Incident Report Listening Practice with Answers
Are you getting ready for the IELTS and looking for sample tests to enhance your listening skills? If that’s the case, solve the total insurance incident report listening answers for effective practice.
The listening section evaluates your ability to understand a range of spoken English, from informal conversations to academic discussions. This portion of the IELTS lasts 30 minutes and comprises 4 audio recordings. If you’re taking the paper-based test, you'll receive an additional 10 minutes for transferring your answers. Each recording is followed by 10 related questions, so aim to finish the sample provided below within 7-8 minutes.
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Transcript for Total Insurance Incident Report
Judy: Good morning. Total Insurance. Judy speaking, how may I help you?
Michael: I recently shipped my belongings from overseas back here to Australia and I took out insurance with your company. Some items were damaged during the move so I need to make a claim. What do I have to do?
Judy: Okay, well first I need to get a few details about this. Can you give me your name please?
Michael: Yes. It's Michael Alexander.
Judy: Okay, And your address, please?
Michael: My old address or my current one?
Judy: Your current one.
Michael: It's 24 Manly Street, Milperra near Sydney.
Judy: What was the suburb, sorry?
Michael: Milperra M-l-L-P-E-R-R-A.
Judy: Right, Now, who was the shipping agent Mr. Alexander?
Michael: You mean the company we used?
Judy: Yes, the company that packed everything up at the point of origin.
Michael: Oh, it was ... er... First Class Movers.
Judy: Okay ... where were the goods shipped from?
Michael: China, but the ship came via Singapore and was there for about a week.
Judy: Don't worry, all of that information will be in the documentation. Now, the dates. Do you know when the ship arrived?
Michael: It left on the 11th of October and got to Sydney on the 28th of November.
Judy: Okay. I need one more thing. There's a reference number. It should be in the top right-hand corner of the pink form they gave you.
Michael: Let me have a look. I have so many papers. Yes, here it is. It's 601 ACK.
Judy: Thanks.
Judy: I need to take down a few details of the actual damage over the phone before you put in a full report. Can you tell me how many items were damaged and what the damage was?
Michael: Yes, well four things actually. I'll start with the big things. My TV first of all.
It's a large one ... very expensive.
Judy: Our insurance doesn't cover electrical problems.
Michael: It isn't an electrical problem. The screen has a huge crack in it so it's unusable.
Judy: I see. Any idea of the price to repair it?
Michael: No. Well, I don't think it can be repaired. It will need a new one.
Judy: Okay. I'll make a note of that and we'll see what we can do. Now, what was the second item?
Michael: The cabinet from the bathroom was damaged as well. It's a lovely cabinet, we use it to keep our towels in.
Judy: And what is the extent of the damage?
Michael: Well, the back and the sides seem okay but the door has a huge hole in it. It can't be repaired. I'm really not very happy about it.
Judy: And how much do you think it will cost to replace it?
Michael: Well, when I bought it last year I paid $125 for it. But the one I've seen here in Sydney is a bit more expensive, it's $140.
Judy: Right, and what was the third item?
Michael: My dining room table. It's a lovely table from Indonesia. It must have been very hot inside the container because one leg has completely split down the middle. The top and the other three look okay thank goodness.
Judy: Any idea of the price to repair it?
Michael: Well, I had an estimate done on this actually because it is a very special table to us.
They quoted us $200, which is really pricey so I hope the insurance will cover the total cost.
Judy: I'm sure that will be fine. What was the last item, Mr. Alexander?
Michael: Well, we have a lovely set of china plates and dishes, you know, with matching cups, saucers, the lot. They were all in the one box which must have got dropped because some plates were broken - six actually.
Judy: And can you tell me the replacement value of these?
Michael: Well, it's hard to say because they were part of a set but they can be up to $10 each as it's such a good set.
Judy: Okay, so that would be around $60 altogether?
Michael: Yes, that's right.
Judy: And is that all of the items?
Michael: Yes. So what do I have to do now?
Question for Total Insurance Incident Report Listening Test
Question 1-3
Complete the form below.
Write NO MORE THAN THREE WORDS OR A NUMBER for each answer
Total Insurance Incident Report
Example - Name: Michael Alexander
Address 24 Manly Street, _1_, Sydney
Shipping agent __2__
Place of origin: china
Date of arrival __3__
Questions 4-10
Complete the below table, Write one word And/OR A NUMBER for each answer.
| Item | Damage | Cost to repair/ replace |
|---|---|---|
| Television | The _4_ needs to be replaced | not known |
| The __5__ cabinet | The __6__ of the cabinet is damaged | $__7__ |
| Dining room table | A __8__is split | $200 |
| Set of china | Six __9__ were broken | about __10__$ in total |
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Answers of Total Insurance Incident Report Listening Test
Below are the answers of total insurance incident report listening test. It will help you to improve your listening skills for the IELTS.
Question 1
Question 2
Question 3
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Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
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Above mentioned sample is a conversation between an insurance agent and a customer, which delves into the details of a specific insurance claim incident. The audio outlines the circumstances, findings, and recommendations resulting from the investigation conducted by Total Insurance. Moreover, solve total insurance incident report IELTS listening answers, contain two types of questions - form and table completion.
If you are looking to learn more about different task types in the IELTS listening section, our IELTS online coaching classes can help you. The experts here can boost your confidence, and skills and guide you through your weak areas.
Key Highlights of the IELTS Listening Section
- The IELTS listening test has the same format for both the Academic and General Training modules.
- Candidates will hear each recording only once.
- Each audio includes 10 questions, and the entire listening test consists of four sections, with one recording for each section.
- There is no negative marking, so it is important to attempt every question.
Task Types in Total Insurance Incident Report Listening Answers
The above total insurance incident report IELTS listening answers cover two types of questions. By moving ahead, you will understand each of them in detail for better clarity.
Form Completion
You will listen to an audio that relates to everyday situations, such as filing out the form for service, purchase, or application. Your task is to complete the missing details on a form based on what you hear in the recording. Moreover, you will need to fill in specific details like names, dates, numbers, addresses, and more.
Table Completion
In this question type, you are required to fill in missing information on a table based on the information you listen to in the audio. These questions check your ability to listen for specific information and accurately transfer them to the table.
In addition, you can use the IELTS self-help kit if you seek more samples to practice or the listening section. It offers valuable resources to help you prepare effectively for the exam.
IELTS Listening Common Mistake
Students often make common mistakes in the IELTS listening section that can cost them valuable marks. Therefore, understanding these errors is crucial for achieving a high score.
Listening to the Recording Without Context
One frequent mistake is failing to grasp the purpose or subject of the audio before listening. It’s essential to understand the context and key details before starting the recording.
Neglecting Prediction Skills
Many students focus solely on the recording and its clues, overlooking the importance of making predictions ahead of time. Without predictions, finding the correct answers in the IELTS listening test can become much more challenging.
Losing Focus
When students struggle to find answers, it can lead to frustration and distraction, making it difficult to stay focused throughout the test.
IELTS Band Calculation for Listening Section
The listening section has 40 questions. Each correct answer is given one mark. Scores out of 40 are converted to the IELTS 9 band scale. Scores are calculated and given in whole and half bands. Take a look at the conversion table below:
| Band Score | Score / 40 |
|---|---|
| 9 | 39-40 |
| 8.5 | 37-38 |
| 8 | 35-36 |
| 7.5 | 33-34 |
| 7 | 30-32 |
| 6.5 | 27-29 |
| 6 | 23-26 |
| 5.5 | 19-22 |
| 5 | 15-18 |
| 4.5 | 13-14 |
| 4 | 10-12 |
| 3.5 | 8-9 |
| 3 | 6-7 |
| 2.5 | 4-5 |
Conclusion
Summing up, total insurance incident report listening answers with audio samples provide a clear understanding of the completion question type in the IELTS listening part. It will help you to familiarize yourself with the format and practice your listening skills. If you are looking for expert guidance to enhance your preparation, our IELTS listening mock test and other study material will help you improve your skills.
