City Bank Customer Service Listening Practice Test with Answers
Are you trying to boost your IELTS listening score? If yes, then you are at the right place. Here you will find various samples to practice with and to enhance your skills. On this page, we have provided you with an amazing test named ‘City Bank Customer Service Log Listening Answers With Audio’.
To solve this example, you first need to read the questions available and then listen to the recording carefully. Then, you should take notes of all the important information while you listen to the audio. Thus, go ahead and try to solve this test.
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Transcript for City Bank Customer Service Log
Jeanette: This is City Bank. You're speaking with Jeanette. How may I help you today?
Man: Hi. I'd like to ask a few questions about a term deposit.
Jeanette: Certainly. Do you currently have any investments with us?
Man: Yes, I do, but my term deposit is due to mature soon, and I've come to find out my options for renewing and extending it. I'm considering a range of different investments to be honest, but I wanted to begin with the simplest option.
Jeanette: Okay, sir. Well, before we begin, I just need to verify your ID. Can I have your name, please?
Man: David Marshall. That's M for Mother. ARSHALL.
Jeanette: Thank you, David. Now, I just need to ask you a couple of security questions. What's your mobile phone number?
Man: 023561055
Jeanette: And your date of birth, please?
Man: 18th February, 1968.
Jeanette: Right. So I've got your account information in front of me. You've currently got $18,000 on a term of 180 days. That's at a rate of 3.45% per year or per annum.
Man: Okay. So what are my options? Can we start by looking at one and two year terms?
Jeanette: We can do that. Let's see. Right. If we put it on a one year term, we can offer you a yearly return of 3.65%. And for two years, it's 3.7%. Oh, no, hang on. Sorry. We have a special deal on that term right now at 3.85%.
Man: Okay. So what does that mean in dollars?
Jeanette: Just one moment and I'll bring it up. Okay. So the total interest earned would be $657 for one year. And I'm just bringing up the two year figure for you. A two-year term at 3.85% interest, that's a total of $1,412 interest on maturity.
Man: Right. That's about a $700 difference.
Jeanette: Yes, a bit more, actually.
Man: Okay. Oh. A friend of mine told me he gets his term deposit interest paid into his account every month. Do you have a monthly interest option?
Jeanette: Yes, actually. We do offer that on term deposits, but only on investments of $20,000 or more.
Jeanette: Can I ask if you've considered a PIE as an alternative investment option?
Man: A PI?
Jeanette: Yes, it stands for personal investment entity. It's an investment trust. Your earnings tend to be higher than they offer a term deposit, because 28% is the maximum tax on those earnings.
Man: Okay. That sounds interesting. I've heard of those, but I've never really understood them. I thought they were called pies. They always sounded like something you eat. But I sure like to get a bigger slice of my investment pie.
Jeanette: Well, with a PIE, your investment return changes depending on how much tax you normally pay.
Man: Oh, I see. According to my income bracket.
Jeanette: Yes, that's right. For example, on a two-year plan, if you're earning in the range between $48,000 and $1 to $70,000 at 30% tax, there's a 3.75% effective rate on PIE earnings.
Man: Okay. I'm actually on a 33% tax rate.
Jeanette: Well, that's an even better return. If you're earning between $70,000 and $120,000, the effect of interest rate is higher, too. So let's have a look for a two-year investment. The rate actually goes up to 3.92%.
Man: Wow. Okay. So a PIE may be the better option, better than a term deposit, I mean. And can I do that with an $18,000 investment?
Jeanette: Yes. The minimum deposit for a PIE investment is $10,000.
Man: Okay. And are there any hidden charges?
Jeanette: No. No fees at all for investing in a PIE.
Man: Well, that's good news. Oh, wait a minute. What about interest payment options? Is it the same as the term deposits? You have to have a minimum deposit to be eligible for monthly payments.
Jeanette: Let me check the options here. Well, you'll be pleased to hear that there's actually more flexibility with PIEs than with term deposits. You can opt to have your interest paid every month, quarterly, six monthly, or yearly.
Man: Okay. Well, that's given me something to think about.
Jeanette: Would you like to apply today?
Man: No. I'll have to think about it. Thanks.
Jeanette: Certainly. If you do decide to go ahead with it, applications are processed in two days, as long as you have a bank account with us, which you do. You can apply on our website, by phone, or pop into one of our branches.
Man: Great. Thanks for your help.
Questions for City Bank Customer Service Log Listening Test
Questions 1–4
Complete the table below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Example - Answer
Type of query: Term deposits
Customer name: David 1_______
Phone: 023 - 561 - 055
D.O.B.: 18 / 02 / 1968
Customer's Term Deposit details:
Amount: $18,000
Term: 2______
Interest rate: 3.45% per annum
Current Term Deposit interest rates:
1 year: 3.65% per annum
2 years: 3_____% per annum
4 ______Term Deposits
Minimum deposit: $20,000
Questions 5–10
Complete the table below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
5______ tax rate:
28%
Investment returns
Depend on 6 ______
Term
Effective rate of return
2 years
Salary
$48,001 – $70,000
3.75% per annum
Salary
$70,001 –
7 $_______
3.92% per annum
Minimum investment amount:
$10,000
Hidden charges/fees:
8_______
Interest payment options:
monthly, 9 _______, 6‑monthly, annually
Application options:
online
10 ________
in person
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Answers for City Bank Customer Service Log Listening Test
In the section below, we have provided you the answers of City Bank Customer Service Log listening test. So, after solving this test you can cross-check your responses from here.
Question 1
Question 2
Question 3
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Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
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The above information contains the City Bank Customer Service Log IELTS listening answers. In the audio, you must have listened to the conversation between a man asking for a term deposit and a bank clerk. The discussion they had was related to investing his money. Then they converse regarding the verification processes, which contain the man’s DOB, mobile phone, and more. After discussing all the crucial details, they ended the conversation.
If you found this sample test helpful and would like to practice further without assistance, consider using the IELTS self-help kit. Here you will find various examples, recorded sessions, and more to improve your overall IELTS score.
Key Highlights of the IELTS Listening Section
If you want to get an overview of the IELTS listening section, then you can check out these key highlights and understand the format easily.
- The IELTS listening score offers a chance to display your ability to understand spoken English.
- It assesses your grasping of main ideas in both academic and everyday situations,
- In this test, you will find audios containing different types of accents depending on the location, such as America, Britain, New Zealand, etc.
- Here you will be provided with four recordings, which will play only once.
- This test will last for 30 minutes with 10 minutes extra to transfer the responses in a paper-based IELTS test.
Task Types in City Bank Customer Service Log Listening Answers
In the City Bank Customer Service Log listening answers, we have provided you with the table completion question type to solve. To know how to solve this task type, you can check the section below.
Table Completion Questions (1-10)
In this question type, students will have a table containing rows and columns. You are required to find the missing details in the table and look for them while listening to the recording. You need to hear the audio carefully to find the answers to these questions.
Common Mistakes in the IELTS Listening Section
In the section below, you will find some common mistakes made by students in the IELTS listening section, with their solutions on how to prevent them. So, read on.
1. Listening to the Audio Blindly
Mistake: One of the most common mistakes made by students in a listening test is not knowing and understanding the objective or purpose of the video.
Tip: It is highly advisable that you know the context of the audio and the details you will receive from it before the test even begins. This will help you in identifying the answers in a better and progressive manner.
2. Losing Focus in the Test
Mistake: Another, biggest mistake made by students is that they lose their focus in a test when they are unable to find an answer and get distracted easily.
Tip: If you are not able to find an answer, then skip that one and move on to the next one. Leaving one question will not cost you more than one mark, but spending too much time on 1 will.
3. Ignoring the Given Instruction
Mistake: The IELTS listening test always begins with instructions that sometimes students don’t focus on, and then, in the end, while giving an answer, they make mistakes.
Tip: Listen to the instructions carefully and then answer the questions. For example, if an instruction is given that the answer should be in ‘no more than two words’, then make sure it is being followed.
IELTS Band Calculation for the Listening Section
To calculate the IELTS listening band score, you have to first understand that it consists of 40 questions with each correct answer carrying one mark. Then these raw marks will be converted to an overall band. For better knowledge, you can also consider the attached Table.
| Band Score | Score / 40 |
|---|---|
| 9 | 39-40 |
| 8.5 | 37-38 |
| 8 | 35-36 |
| 7.5 | 33-34 |
| 7 | 30-32 |
| 6.5 | 27-29 |
| 6 | 23-26 |
| 5.5 | 19-22 |
| 5 | 15-18 |
| 4.5 | 13-14 |
| 4 | 10-12 |
| 3.5 | 8-9 |
| 3 | 6-7 |
| 2.5 | 4-5 |
Conclusion
To conclude, this write-up contains the City Bank Customer Service Log listening answers. If you have succeeded in solving this test, then we hope you understand the format. But, in case you are having queries, then you can also join an online IELTS coaching, offered by Gradding.com. Here you will find various experts to resolve your doubts with access to effective study material, such as IELTS listening mock test, recorded lessons, doubt-solving sessions, and more, to assist you in achieving your desired score.
