Tauber Insurance Company IELTS Listening Practice Test with Answers

The IELTS listening section is all about testing your ability to understand spoken English in different situations.

It features four parts, each with its unique audio recording—ranging from conversations to monologues. In this piece, we’ll dive into a Tauber insurance company listening answers, where you'll hear a chat between male agent and a female client who wants to make changes to her policy. So, let’s check out this sample test together.

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Transcripts for Tauber Insurance Company

Company: Good morning, Tauber Insurance Company. How can I help you?

Woman: Good morning. I want to alter my insurance policy.

Company: Is that for your house, contents, or vehicle?

Woman: My vehicle.

Company: Can you please give me the policy number?

Woman: Certainly, I have it here in front of me. It's a ZQ-W-5-009.

Company: And what make and model of car is it?

Woman: It's a Mazda, A Mazda Marvell.

Company: And what's the CC rating?

Woman: Sorry. What do you mean?

Company: How big is the engine? Is it 1,500 or 1,800 CC, for example?

Woman: Oh, that. It's actually much bigger than that. It's 2,500 CC.

Company: Thank you. Now, I just have to ask you a few questions to verify your identity. What name is the policy under?

Woman: Heathcoats.

Company: Let me just bring that up on the computer. Yes. Can I just confirm your first name, please?

Woman: Well, my first name is Lisa, but I'm known by my middle name, Marie.

Company: Right. I see both here, but Lisa is the one I want for ID purposes. And your date of birth Lisa- I mean Marie.

Woman: The 22nd of August, 1955.

Company: Correct. Just one more question before we get started. Can you remember the password for this policy?

Woman: Oh dear, I didn't know I had a password on it.

Company: Everyone has a password. Would you like to take a guess?

Woman: Possibly it's my mother's name.

Company: And what would that be?

Woman: Sophia.

Company: Sorry, guess again.

Woman: Alright. Oh, I remember now. It's my grandfather's name, Jack.

Company: Yes, followed by some numbers.

Woman: 1,8,9,7, right?

Company: Correct. Now, we can get down to business. What exactly do you want to change?

Woman: Well, a couple of things. Firstly, I think it's overvalued at the moment. Can we reduce the value by $5,000?

Company: You mean bring it down to $15,000?

Woman: Yes, I'm sure it's lost quite a bit of value over the past year.

Company: Done. Now, what's the other thing?

Woman: Well, I want to add the name of another driver to my insurance policy.

Company: Who is it?

Woman: His name is Samuel Michaels.

Company: He doesn't have the same family name as you.

Woman: No, he doesn't. Is that a problem?

Company: No, it shouldn't be. As long as he's over the age of 25. But we find it easier to get approval for family members.

Woman: Oh, he is family. He's married to my daughter. He's my son-in-law. And he's 28, in fact.

Company: Good. And what would he be using the car for? Would it be for business or social purposes?

Woman: Not really. You see, I've injured my right arm and I'm having difficulty driving. It's not automatic. I have to use the gear stick. And Sam, that is Samuel, offered to drive me to my appointments and so on. He's a good driver, and I feel safe with him, but I'd like to know that the car is still insured with him behind the wheel.

Company: So that would be family reasons, then.

Woman: Yes, I think so. Will my premium go up?

Company: No. As long as you can provide us with a photocopy of his driver's license, a true copy. You know what I mean. You'll have to get someone from the Department of Transport to sign it, saying that he's seen the original document.

Woman: I think we can manage that without any difficulty.

Company: Oh, and while he's at the department, he should ask them for a record of any driving offenses, demerit points, that kind of thing. Only for the last five years, though; we're not interested in anything beyond that, but it's important that he has a clean record for the five previous years.

Woman: Oh, I'm sure that won't be a problem. Is there anything else you need?

Company: Just the date for when you'd like this to take effect.

Woman: Today, if that's possible,

Company: Yes, we can issue temporary cover from today's date, but full cover won't apply until we've received the paperwork and it's been approved.

Woman: What exactly is temporary?

Company: He'll be covered for two full weeks, but it will lapse after that time if there's any problem with his credentials.

Questions for Tauber Insurance Company Listening Test

Questions 1-5

Complete the notes below.

Write no more than two words

Tauber Insurance Company

Tauber Insurance Company

Insurance type:  Vehicle

Policy # 1__________

Make and model: Masda Marvel

Engine size: 2___________

Name: Lisa Marie Haethcate

Date of birth: 3___________ 1955

Password: 4__________

Change Valuation?  Yes

Reduce value to: 5 $___________

Questions 6-10

Complete the notes below.

Write no more than two words.

Notes to be added to policy:

Add new driver:

Name: Samuel Michaels

Age: 28

Relationship to main driver: 6________

Reason:

7_____________

Client/ new driver to provide:

Verified 8________ of driver’s license

Clean driving 9________

Start date:

10________ cover for 2 weeks from today

Full cover when paperwork is approved

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Answers of Tauber Insurance Company Listening Test

Below are the answers of Tauber insurance company listening test. It will help you to enhance your listening ability for the IELTS exam.

Question 1

ANSWER : ZQW5009

Question 2

ANSWER : 2500cc

Question 3

ANSWER : 22 August
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Question 4

ANSWER : Jack 1897

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