Customer Satisfaction Survey Listening Practice Test with Answers
If you want to improve your listening skills for the IELTS exam, then “Customer Satisfaction Survey Listening Answers” is the perfect reference. Furthermore, the listening section assesses your ability to listen, memorize, and analyze the audio you hear in the exam.
Moreover, this section lasts for about 30 minutes and is divided into four sections. There are four recordings with a total of 10 questions in each recording, making it 40 questions. Therefore, to get familiar with the format of this section, complete the passage given below and boost your score for the IELTS listening section.
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Transcript for Customer Satisfaction Survey
You will hear a representative from a train company talking to a woman about her train journey.
First, you have some time to look at questions 1 to 10.
Now listen carefully and answer questions 1 to 10.
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MAN: Hello. Do you mind if I ask you some questions about your journey today? We’re doing a customer satisfaction survey.
SOPHIE: Yes. OK. I’ve got about ten minutes before my train home leaves. I’m on a day trip.
MAN: Great. Thank you. So first of all, could you tell me your name?
SOPHIE: It’s Sophie Bird.
MAN: Thank you. And would you mind telling me what you do?
SOPHIE: I’m a journalist. (Q.1)
MAN: Oh really? That must be interesting.
SOPHIE: Yes. It is
MAN: So was the reason for your visit here today work?
SOPHIE: Actually, it’s my day off. I came here to do some shopping. (Q2)
MAN: Oh right.
SOPHIE: But I do sometimes come here for work.
MAN: OK. Now I’d like to ask some questions about your journey today, if that’s OK.
SOPHIE: Yes. No problem.]
MAN: Right, so can you tell me which station you’re travelling back to?
SOPHIE: Staunfirth, where I live. (Q.3)
MAN: Can I just check the spelling? S-T-A-U-N-F-I-R-T-H?
SOPHIE: That’s right
MAN: And you travelled from there this morning?
SOPHIE: Yes.
MAN: OK, good. Next, can I ask what kind of ticket you bought?I assume it wasn’t a season ticket, as you don’t travel every day.
SOPHIE: That’s right. No, I just got a normal return ticket. (Q.4) I don’t have a rail card so I didn’t get any discount. I keep meaning to get one because it’s a lot cheaper.
MAN: Yes – you’d have saved 20% on your ticket today. So you paid the full price for your ticket?
SOPHIE: I paid £23.70. (Q.5)
MAN: OK. Do you think that’s good value for money?
SOPHIE: Not really. I think it’s too much for a journey that only takes 45 minutes.
MAN: Yes, that’s one of the main complaints we get. So, you didn’t buy your ticket in advance?
SOPHIE: No. I know it’s cheaper if you buy a week in advance but I didn’t know I was coming then.
MAN: I know. You can’t always plan ahead. So, did you buy it this morning?
SOPHIE: No, it was yesterday.
MAN: Right. And do you usually buy your tickets at the station?
SOPHIE: Well, I do usually but the ticket office closes early and I hate using ticket machines. I think ticket offices should be open for longer hours. There’s always a queue for the machines and they’re often out of order.
MAN: A lot of customers are saying the same thing.
SOPHIE: So to answer your question... I got an e-ticket online (Q6).
MAN: OK. Thank you. Now I’d like to ask you about your satisfaction with your journey. So what would you say you were most satisfied with today?
SOPHIE: Well, I like the wifi on the train. It’s improved a lot. It makes it easier for me to work if I want to.
MAN: That’s the first time today anyone’s mentioned that. It’s good to get some positive feedback on that.
SOPHIE: Mmm.
MAN: And, is there anything you weren’t satisfied with?
SOPHIE: Well, normally, the trains run on time and are pretty reliable but today there was a delay (Q.7); the train was about 15 minutes behind schedule.
MAN: OK. I’ll put that down. Now I’d also like to ask about the facilities at this station. You’ve probably noticed that the whole station’s been upgraded. What are you most satisfied with?
SOPHIE: I think the best thing is that they’ve improved the amount of information (Q.8) about train times etc. that’s given to passengers – it’s much clearer – before there was only one board and I couldn’t always see it properly – which was frustrating.
MAN: That’s good. And is there anything you’re not satisfied with?
SOPHIE: Let’s see ... I think things have generally improved a lot. The trains are much more modern and I like the new café. But one thing is that there aren’t enough places to sit down, especially on the platforms. (Q.9)
MAN: OK, so I’ll put ‘seating’ down, shall I, as the thing you’re least satisfied with?
SOPHIE: Yes. OK
MAN: Can I ask your opinion about some of the other facilities? We’d like feedback on whether people are satisfied, dissatisfied or neither satisfied nor dissatisfied.
SOPHIE: OK.
MAN: What about the parking (Q.10) at the station?
SOPHIE: Well to be honest, I don’t really have an opinion as I never use it.
MAN: So, neither satisfied nor dissatisfied for that then.
SOPHIE: Yes, I suppose so ...
MAN: OK, and what about ...?
Questions for Customer Satisfaction Survey
Customer Details
Name: Sophie Bird
Occupation: 1. …………
Reasons for travel today: 2. …………
Journey Information
Name of station returning to: 3 ………….
Type of ticket purchased: standard 4 …………… ticket
Cost of ticket: 5 £ …………..
When the ticket was purchased: Yesterday
Where the ticket was bought: 6 ……………
Satisfaction with journey:
Most satisfied with: the wifi
Least satisfied with: the 7 ………….. This morning
Satisfaction with station facilities
Most satisfied with: how much 8 …………… was perfect
Least satisfied with: lack of seats, particularly on the 9 ……………
Neither satisfied nor dissatisfied with: the 10 …………… available
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Answers for Customer Satisfaction Survey Listening Test
Below are the answers for the customer satisfaction survey listening answers with audio. So, read them for reference and prepare to score 7+ bands in the exam.
Question 1
Question 2
Question 3
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Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
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The above-mentioned are the answers to the customer satisfaction survey listening test. However, knowing the basic idea behind the passage is important, this will help you to answer the questions accurately. Besides, here is the summary of the passage “customer satisfaction survey listening IELTS listening answers”. It is a conversation between a man and a woman wherein the woman is a customer who is reviewing a customer satisfaction survey for a train company.
Besides, there are more such IELTS listening mock tests that you can practice. Further, these are the best sources to make your practice more effective. Also, it will help you to understand the exam format and will build confidence to perform well on the actual exam day.
Key Highlights of the IELTS Listening Section
- The IELTS listening section is divided into 4 parts in total.
- There are about 10 questions in each part. This sums up to a total of 40 questions.
- You will listen to 4 recordings for the entire task.
- The recordings can be a conversation between the native speakers of the English language or monologues.
- The listening section goes on for about 40 minutes in total.
- You will only be able to hear each recording once. Thus, listen carefully.
Task Types in Customer Satisfaction Survey Listening Answers
In the above passage customer satisfaction survey listening answers, there is only one type of question for this passage. Questions no. 1-10 fall under the same category, that is ‘Note Completion’. There can be several forms for this kind of question. In this, you must use words or numbers to fill the gaps that are provided. Moreover, the answer needs to be within the given word limit, ‘NO MORE THAN TWO WORDS AND/OR NUMBER’. It is important to carefully look at the instructions to provide the answer. This type of question evaluates your focus to get the main idea of the recordings.
Furthermore, you must take care of the synonyms and paraphrasing that will help you in locating the answers from the passage. Besides, it is important to take notes. Moreover, it will save you time and will help you locate easily.
So, this was the only type of question in the customer satisfaction survey listening answers. Moreover, you can take the help of the IELTS self-help kit for more samples of the listening task and prepare them for better clarity of the format.
Now, let us discuss the common mistakes that people make in the listening section.
IELTS Listening Common Mistakes
- Not following the instructions carefully and assuming what the question is asking is a major mistake that students make.
- Answering before listening to the entire audio is a common mistake in this section.
- Grammatical errors and spelling mistakes are yet another faux pas.
- Lack of practice before giving the test. It is vital to invest proper time in practicing for the exam.
- Losing focus when in the exam hall. This might happen due to frustration because you cannot find the answer to the question.
So, these were some of the most common mistakes that students make in this task of the listening passage. So, practice more and take the help of the mock tests to score well and avoid such mistakes.
IELTS Band Calculation for Listening Section
Go through the table below to know the scoring pattern of the listening section.
Band Score
Score / 40
9
39-40
8.5
37-38
8
35-36
7.5
33-34
7
30-32
6.5
27-29
6
23-26
5.5
19-22
5
15-18
4.5
13-14
4
10-12
3.5
8-9
3
6-7
2.5
4-5
Conclusion
This was all about customer satisfaction survey listening answers. So, make proper use of this passage and improve your skills in this section of the exam. However, if you still have any difficulties, then you can take IELTS online coaching to prepare under expert guidance. So, prepare well for the exam and make your dream of studying abroad a reality at an affordable price.
