Product Incident Report Listening Practice Test with Answers
Do you want to ace the listening section of the IELTS exam? “Product Incident Report Listening Answers” is a great reference for you. The listening section assesses your ability to listen, memorize, and analyze the audio that you hear in all 4 recordings. There are 4 parts in the listening section with ten questions in each part, making it a total of 40 questions.
Hence, to get familiar with the format of this section, complete the passage given below and boost your confidence to score well in the IELTS listening section.
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Transcript for Product Incident Report
CR: Hello, and welcome to “Under Pressure Enterprises”, Customer Service Department. This is Kelly. How may I help you?
HEWITT: Yes, I’m calling about one of your rice cooker I just purchased.
CR: What seems to be the problem, sir?
HEWITT: Seems? There’s no seeming about it! The blasted thing shoots hot steam all over the place, that’s what! It nearly scalded my hand when I went to open it. Why it could have killed the cat or something, it could have exploded and killed my wife and me!
CR: Sir, sir, please calm down. As long as the steam escapes the cooker, it won’t explode.
HEWITT: So you’re telling me there’s no problem! Are you calling me a liar?
CR: Sir, no one is calling you a liar.
HEWITT: Yes! So I demand a full refund!
CR: Under Pressure will be happy to refund your money, sir. Now I just need some basic information.
HEWITT: OK, OK. Sorry. I do tend to get a little hot under the collar. My wife tells me to slow down... So, what do you need to know?
CR: Sir, don’t worry. I just need to ask you the model number of the cooker.
HEWITT: Hmmm... where are my glasses? Ah, here! Let’s see... ah. It's R242.
CR: R242. OK, and how much did you pay for the product?
HEWITT: 89.99 pounds. It was on sale, I guess I should tell you.
CR: Thank you, that’s honest of you. Now, where did you buy the cooker? Which store and which branch?
HEWITT: At that big Electric Life appliance store downtown.
CR: The City Centre Branch?
HEWITT: That’s the one.
CR: And you say the problem is that the steam escapes?
HEWITT: Yes, it does!
CR: No problem, sir. If there’s steam escaping, clearly the cooker is broken or defective. So we have an R242 cooker with an escaping steam problem. It was bought from Electric Life’s City Centre Branch for 89.99. Is that correct?
HEWITT: Yes, that is correct.
CR: Oh, I nearly forget. When did you buy the cooker?
HEWITT: Just as soon as my wife got the crazy idea she’ll live longer if she stops eating good English food: roast beef and mash. No, all she says she wants is rice and vegetables and sauces you’d not soak your feet in!
CR: Sir, sir! When did you buy it?
HEWITT: Oh, there I go again. Let’s see... we bought it just six months ago! We hardly used it either. But six months? Is that too long? I mean for the warranty?
CR: Very well, that’s well within the warranty period. Now, what’s your name and address?
HEWITT: Name and address! What for?
CR: Sir, it is company policy. If you want your money, you must inform me.
HEWITT: Money you say? Oh, my name is Herbert Hewitt and my address is 84 Park Road.
CR: Is that here in Coventry?
HEWITT: Yes. The postal code is B0241DJ. But I don’t think sending things in the mail is very secure or very efficient. I mean...
CR: Don’t worry, Mr. Hewitt, don’t worry. We can credit the money to your credit card. You do have one, don’t you?
HEWITT: Yes, that's how we paid for the cooker.
CR: Oh, yes. We still have the number on a computer. I only need to ask about your card's expiry date.
HEWITT: I’m afraid I never give that sort of information out. I mean, once you have that, anyone could go charge things.
CR: Sir! I said your expiry date, not your card’s password.
HEWITT: Oh, er, yes. Foolish me. Of course, you didn’t say “password”. Let's see. That will be April 2008.
CR: April 2008. Very well, your card still has nearly two months left to go. We'll get that refund right to you, probably by five o’clock this evening.
HEWITT: You had better! If I don’t get my money... wait, wait. Yes, I know I’m losing my temper again. I really am sorry. I haven’t had my medicine today.
CR: And sir, just one more question for our record. How often do you go shopping at the City Centre Branch?
HEWITT: Oh, well it’s hard to say. I suppose maybe once a month. But I can tell you this, if I don’t get my refund, I’ll never shop there again! (He hangs up the phone.)
CR: (sigh) I think it’s time to start looking for another job!
Questions for Product Incident Report
Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Questions 1-4
| Example | Answer |
|---|---|
| Product | Rice Cooker |
| Model Number | 1. ____________ |
| Price of the Product | £ 2. ____________ |
| Name of the Branch | 3. ______________ |
| Problem | 4 ______________ |
Questions 5 - 10
Complete the form below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
| Name | Herbert Hewitt |
|---|---|
| Address | 5 __________ |
| Post Code | 6 ___________ |
| Method of Payment | 7 ___________ |
| Card’s Expiry Date | 8____________ |
| Method of Compensation | 9 ____________ |
| Shopping Frequency | 10 ___________ |
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Answers for Product Incident Report Listening Test
Below are the answers for the product incident report listening answers with audio. So, read them for reference and prepare to score 7+ bands in the exam.
Question 1
Question 2
Question 3
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Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
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Above mentioned are the answers to the product incident report listening test. However, knowing the basic idea behind the passage is important, this will help you to answer the questions accurately. Besides, here is the summary of the passage “Product Incident Report Listening IELTS Listening Answers”. It is a conversation between a customer service representative and a customer who demands a full refund for a rice cooker. The customer provided some basic information that was needed to file the refund of the product.
There are more such IELTS listening mock tests that you can practice, these are the best sources for effective practice. Also, it will help you to understand the exam format and will build confidence to perform well on the actual exam day.
Key Highlights of the IELTS Listening Section
- The IELTS listening section is divided into 4 parts in total. There are about 10 questions in each part. This sums up to a total of 40 questions.
- You will listen to 4 recordings for the entire task. Moreover, it can be a conversation between the native speakers of the English language.
- The listening section goes on for about 40 minutes in total.
- You will only be able to hear each recording once. Thus, listen carefully.
Task Types in Product Incident Report Listening Answers
In the above passage product incident report listening answers, there is only one type of question for this passage. Questions no. 1-10 fall under the same category, that is ‘Form Completion’. You must fill the gaps with the information from the audio. The answer needs to be within the given word limit, ‘NO MORE THAN TWO WORDS AND/OR NUMBER’. Students must carefully look at the instructions to provide the answer. This type is to test your focus on the main details of the recordings. Besides, it is important to take notes when you listen to the product incident report listening answers with audio. It will save you time and will help you locate the answers easily.
The product incident report listening answers was one such example, you can take the help of the IELTS self-help kit for more samples. Now, let us discuss the common mistakes that people make in the listening section.
IELTS Listening Common Mistakes
- Not following the instructions carefully and assuming what the question is asking is a major mistake that students make.
- Answering before listening to the entire audio is a common mistake in this section.
- Grammatical errors and spelling mistakes are yet another faux pas.
- Lack of practice before giving the test. It is vital to invest proper time in practicing for the exam.
- Losing focus when in the exam hall. This might happen due to frustration because you cannot find the answer to the question.
So, these were some of the most common mistakes that students make in this task of the listening passage. So, practice more and take the help of the mock tests to score well and avoid such mistakes.
IELTS Band Calculation for Listening Section
Go through the table below to know the scoring pattern of the listening section.
| Band Score | Score / 40 |
|---|---|
| 9 | 39-40 |
| 8.5 | 37-38 |
| 8 | 35-36 |
| 7.5 | 33-34 |
| 7 | 30-32 |
| 6.5 | 27-29 |
| 6 | 23-26 |
| 5.5 | 19-22 |
| 5 | 15-18 |
| 4.5 | 13-14 |
| 4 | 10-12 |
| 3.5 | 8-9 |
| 3 | 6-7 |
| 2.5 | 4-5 |
Conclusion
This was all about product incident report listening answers. So, make proper use of this passage and improve your skills in this section of the exam. However, if you still have any difficulties, then you can take IELTS online coaching to prepare under expert guidance. So, prepare well for the exam and make your dream of studying abroad a reality at an affordable price.
