Car Rental Inquiry IELTS Listening Practice Test with Answers

Transcripts for Car Rental Inquiry

Agent: Hello, First Choice Car Rental, how may I help you?

Customer: Oh, good morning. I'm calling for some information about your car-wrenching services. I'm an American and I will be going on a family holiday to your city from Ohio next month.

Agent: Okay, no problem. It's our pleasure to serve you. Could you please tell me your name and contact information first?

Customer: I'm Caroline, that's C-A-R-O-L-I-N-E, and my telephone number is 04196570156.

Agent: Okay, I've got that. And how can I send you our quotation? If you are satisfied with our arrangement, is email alright or should I send it by post?

Customer: The letter, please. I'm afraid I'd prefer to read it on paper.

Agent: That's no problem.

Customer: I'm considering renting a caravan for a week, but I don't really know the price range for it since I haven't rented any car through that method before. I think it should be within my budget of $50.

Agent: You know, we have various caravans at different renting prices, according to the class of vehicle, facilities inside, mileage, etc. I'd recommend the explorer taking your budget into consideration, which is of good value and will cost you $39 per day. Is that okay?

Customer: Of course, that's fine for me. I know the explorer. That could save me $11 each day. You know, a family holiday will be costly. That van is perfect.

Agent: I'm glad that you like it. So, do you have any particular requirements about your room in the van?

Customer: How many beds are there?

Agent: One twin bed.

Customer: But there are three of us. My mom, daughter, and me. So, can we add another bed?

Agent: No problem.

Customer: For the facilities, I think a kitchen is the most important. And of course, the stove.

Agent: In our vans, such as the explorer, there are all the basic bedding materials you need, like pillows and blankets, as well as some equipment for daily life. And many things can be added into your room according to your needs, such as a coffee maker.

Customer: Well, I need to have a heater in case it'll be cold at night. And microwave, of course.

Agent: Alright, I've taken notes of all these things. Actually, all our vans should be taken from our company, which is not too far from the city centre, so we can pick you up from the centre for free. Is that okay?

Customer: Oh, I'm afraid we'd better be picked up from the airport as we are foreigners in your country, and not familiar with the transport system. Is that alright?

Agent: Yes, it is no problem. With that comes the information for the insurance. I need the driver's name and age.

Customer: That is my daughter, Chris, who is 19. The youngest driver amongst us three.

Agent: I'm sorry, but our company only accepts caravan drivers, aged 25 or over, according to our regulations. So...

Customer: Well, that would be me, Caroline, and I'm 49 years old.

Agent: And where was your driving licence issued? I mean the country.

Customer: I've got a licence in America, but I've also got one in Australia, which is still valid. Is it better for me to register the local one from your country?

Agent: Yes, that might be better. So your registration number is...

Questions for the Car Rental Inquiry Listening Test

Questions 1-10

Complete the notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

Car Rental Inquiry

Example

Nationality: American

Contact number: __1__

Send written quote by: __2__

Price for renting: __3__ daily

Special requirements for the room:

• an extra __4__
• most important facility: __5__

Extra equipment:

• they should have a __6__
• as well as a __7__

Pick them up from the __8__

The caravan driver’s age: __9__

The registered license issued in: __10__