Notes of Customer Information Listening Practice Test with Answers

Transcript for Notes of Customer Information

Woman: Good morning. I have been looking at your holidays to Australia in your brochure. I am thinking of going during the second half of next month.

Agent: Good morning. As you can see from our brochure we offer a wide variety of packages to various destinations in Australia. Is there anything in particular that interests you?

Woman: Yes, my husband and I are very interested in the holidays in the outback.

Agent: These holidays are becoming increasingly popular. Would you like to arrange flights and accommodation with us or just accommodation?

Woman: Can you arrange flights from Sydney?

Agent: Certainly.

Woman: Okay, flights and accommodation then.

Agent: Right, you said that you wanted to travel next month. Which date would you prefer? I should point out that there are no daily flights available. So if you have a flexible itinerary, that's better.

Woman: Well, we arrive in Sydney on the 15th of April, and we were thinking of travelling to the outback on the 18th of August. I mean April.

Agent: Okay. There's only one flight from Sydney to Alice Springs on the 18th. So I'll book you on that. It leaves at 10 in the morning which is quite convenient. Shall I book two seats for you?

Woman: Yes, please.

Agent: As for your stay in the outback, you can see from the brochure that we offer three packages. Budget, standard, and luxury. The budget package is about 500 Australian dollars. The standard package is about 700 and the luxury one is approximately 1000. Though it does depend on exactly what you would like regarding extras. Which one would you prefer?

Woman: Well, we can't decide between the budget and standard options.

Agent: Ah, well actually just looking at my computer here. On the date that you want to fly into Alice Springs, there is no standard accommodation available. It's fully booked I'm afraid.

Woman: That's okay. We think that the cheapest one should be fine for us. We don't mind roughing it for a few days and we don't expect to be spending much time at our accommodations. We prefer the outdoors.

Agent: Right, let's look at the room options.

Agent: First of all would you prefer a non-smoking room?

Woman: Yes, neither of us smokes. Okay. Oh before I forget. Could you book everything in my husband's name please?

Agent: Yes, of course, are you paying it by credit card?

Woman: Yes.

Agent: In that case, I'll need your husband's name exactly as it appears on the card.

Woman: Of course, it's John A Smith. That's Smith with a Y.

Agent: John Middle Initial A, surname Smith. SMYTH. Is that correct?

Woman: Correct.

Agent: Thank you. I'll just check the price. The room will cost $100 a night plus $10 tax so $110 per night in total. Is that okay?

Woman: Yes, that's fine. Book us for three nights, please.

Agent: Most of the guests like to participate in some special activities and trips while they are staying in the outback. Is there anything that interests you and your husband?

Woman: Yes, there are several things we'd like to see and do. We definitely like to visit the cultural centre.

Agent: Yes, that's very popular. It's within walking distance of the accommodation and it's free. It's also a great place to pick up souvenirs of your trip.

Woman: We were thinking about visiting one of the nearby farms.

Agent: There are two farms nearby, a sheep farm and a kangaroo farm. There is also an opportunity to ride camels in the desert. Have you ridden a camel before?

Woman: No, but it sounds like fun. Could you give me some more details about the kangaroo farm and the camel ride?

Agent: Certainly. The kangaroo farm includes information on how the animals are raised. Whilst the camel ride provides information on desert, flora, and fauna, which would you prefer? You can arrange to see the kangaroos in the wild if you'd like rather than on a farm.

Woman: That sounds perfect. Okay, we'll go on the camel ride and see the kangaroos in their natural habitat.

Agent: Okay, I'll arrange that for you. I forgot to mention that the journey also includes a stop at a place of Aboriginal artwork. It's a place well known for its stone carvings of animals and mythical creatures.

Woman: That sounds great. Are the carvings in the desert?

Agent: Yes

Woman: Wonderful.

Agent: Well, that's perfect then. I'm sure you'll have a lovely trip, but remember that you need to take care of the sun.

Woman: Yes we're really looking forward to our trip. We really want to try to experience the dream time under the stars.

Agent: Of course. That's what a trip to the outback is really all about.

Woman: Yes. Now how about the cost?

Questions for Notes of Customer Information Listening Test

Complete the notes below and write ONE WORD ONLY for each answer.

Notes Of Customer Information

Questions 1-3

Example Answer

Information source: Found in the brochure 

Included services: 1 _______ and accommodation.

Sydney arrival date: 15th of 2 __________

Accommodation criteria: 3 ________

Questions 4-6

• Complete the form below.
• Write NO MORE THAN THREE WORDS OR A NUMBER for each answer.

Booking Information

Room type: 4 _________

Credit card holder: 5 __________

Total cost of one night: 6 _________

Questions 7-10

Complete the sentence below.

Write NO MORE THAN TWO WORDS for the answer.

The 7 ___________ is within walking distance of the accommodation

The customer books 8 ___________

Aboriginal stone carvings are in the 9 ___________

The Dreamtime can be experienced beneath the 10 ___________